Policies

Vacation Rental Costs and Fees

Basic Costs
There are 4 simple fixed costs applying to every rental

  • Base Rents: As listed
  • Reservation Processing Fee: $85.00 per week
  • Security Insurance: Damage waiver insurance policy: $39.00 per reservation. (Plan Overview)
  • Tax: 12.75 % of the base rents + the processing fee. The Security Insurance is not taxed unless there is a security deduction.

Optional Fees
There are only 2 optional fees that you could choose to add to your reservation

  • Pet Fee: $100 for the first pet + tax ( $112.75 total). Additional pets are $39.46 each with tax, Maximum of 3 most properties.
  • Vacation Insurance: The Cost of vacation insurance is 6.95% of the total costs of the reservation except costs for vacation insurance and security package. Fees paid for cancelled vacations are not refundable. Vacation Insurance provides the most complete protection for your vacation investment.

Credit Card Payments
Cola Vaughan Realty is now using Vacation Rent Payment to process all credit card payments. Vacation Rent Payment is a secure processing site that is designed to accept credit card payments for the vacation rental industry. There is $24.95 convenience fee charged for using their service.

Vacation Insurance
Policies purchased from CSA Vacation Rental Insurance now have expanded coverage to include job loss after 1 year of continuous employment*. CSA Travel Protection has always protected travelers from a covered job loss, and is now leading the market by expanding coverage. You can offer your customers peace of mind even if they only have 1 year of employment. Make sure your customers are covered in case of an involuntary termination of employment or layoff by using CSA Vacation Rental Insurance, Expanded Job Loss Protection. Another great reason to use CSA Vacation Rental Insurance.

Even the best-planned travel can be impacted by the unexpected.

You’ve invested a lot of money in booking your reservation with us and as an experienced vacation rental company, Cola Vaughan Realty understands great vacations are a highlight of your life. When the unexpected happens and a guest suddenly has to cancel a trip, they could potentially lose 100% of their investment. That’s why CSA Vacation Rental Insurance is a wise choice.
These affordable plans provide important insurance coverage, benefits and 24-hour emergency assistance services to take care of you while traveling and protect your hard-earned investment. CSA Vacation Rental Insurance reimburses guests for their pre-paid non-refundable payments if they cancel for a covered reason. If your trip is interrupted for a covered reason, it also reimburses for unused portions of your stay and transportation expenses for you to return home early.
Cola Vaughan Realty believes travel protection should be an important part of each guest’s vacation plans. That’s why we’re offering CSA Vacation Rental Insurance with your reservation. For additional information on coverage and services, please visit our website: http://www.vacationrentalinsurance.com. Should you have questions about coverage, please contact CSA Travel Protection at 866-298-6846.

To view your policy online follow this link: http://www.csainsuranceservices.com/pdf/330csa_doc.pdf

Vacation insurance provides coverage for the following:

1. Evacuations ordered by the civil authorities due to dangerous weather. You are insured for the time you are delayed from entering the rental or ordered away from the property. The insurance also pays for the remainder of the vacation AFTER an evacuation order is lifted if that period is less than 2 full days.

2. Injury of illness preventing or delaying travel.

3. Family crisis involving the hospitalization or death of an immediate family member ( Not limited to members of the vacationing group but any immediate relative. )

4. Travel cancellations or delays by carriers (airlines) or due to disasters (road closure etc.)

5. Coverage is provided for any delayed or missed portion of the trip; not just the entire trip. For example if travel were delayed by a single day by a child’s illness the 6.95% cost of the insurance would be more than doubled by the reimbursement for the missed day of vacation.

6. Vacation Insurance is highly recommended but strictly optional. You may very likely not be able to purchase for an existing named storm so don’t wait !

7. All cancellations must be in writing and must be received on or before the rental check-in date for valid vacation insurance claims.

The 2015 rate is 6.95% of the cost of the reservation (base rent + tax + reservation fee + pet fee) (security deposits are not insured because their return is not affected by cancellations or evacuations). *We recommend you read your policy for more detail. CSA travel Protection also has a toll free # 866-298-6846.

Insurance purchased by Tenant may not be subsequently cancelled or refunded by this Agency.

Definition of Terms
Base Rent: The rental rate for the property without  taxes, processing fee, security deposit/damage waiver, pet fee or vacation insurance

Taxes: The base rent, the processing fee, ($85.00) and the pet fee ($100.00 for 1 pet) are taxed at 12.75%. Vacation insurance is not taxed. The security deposit/damage waiver is not taxed, however; any deductions from the security deposit due to damages or extra expenses as detailed below will be treated as rents and taxed at the current rate.

Advance Payment: Equals 1/2 the base rent + the processing fee ($85.00 per week) + the vacation insurance. The advance payment is due within 5 business days of making your reservation. The full Lease is available for review below. When the advance payment is received we will send a copy(s) of the lease. The lease is a vacation rental agreement under the North Carolina Vacation Rental Act. The rights and obligations of the parties to this agreement are defined by law and include unique provisions permitting the disbursement of rent prior to Tenancy and the Expedited Eviction of tenants. Your signature on this agreement, or payment of money, or taking possession of the property after receipt of this agreement, is evidence of your acceptance of the agreement and your intent to use the property for a Vacation Rental.

Final Payment: Equals the second 1/2 of the base rent +  taxes (current rate: 12.75%) +  security deposit / damage waiver  +  pet fee. This payment is due no later than 30 days before check-in.

Multiple Payments: Are not permitted.

Security Deposits: Are returned within 45 days of check-out.

Damage Waiver Insurance: The  $39.00 for damage waiver insurance listed above secures a no-fault insurance policy issued by CSA Travel Protection covering accidental damages occurring to your vacation property during your stay. This includes breakages, tears, stains, pet damage and etc. It is no-fault!  Please report any  damages that may occur during your stay by filling out the form found in the cottage notebook; and help us keep your vacation property in good condition!

Cancellations and Alterations: All cancellations must be in writing and must be received on or before the rental check-in date for valid vacation insurance claims. There is a $100.00 fee for Cancellations (and associated refunds) and/or transfers when permitted. There will be a $50.00 fee for stopping payment and re-issuing security deposit refund checks. There is a $40.00 fee for changes or alterations to a lease requested by a tenant, re-issuing leases or copying leases to different addresses or other unusual procedures requested or necessitated by changes to the original lease made by tenants. The Full lease is available for review below. There is a $40.00 fee for the cancellation or refund of Pet Fee(s). Vacation Insurance premiums cannot be refunded. All fees incur the applicable tax .

GROUP TYPE: Non- Family Groups: Properties will not be rented to non-family groups made up of unmarried young adults, high school students, college students or any other group-type situation not comprised of responsible adults at least 25 years of age. Cola Vaughan Realty has a legal right and contractual obligation to have premises immediately vacated that have been reserved by non-family groups without refund of rents and associated fees and to further impose ( as permitted by Article 6, Chapter 42 of the North Carolina General Statutes Residential Tenant Security Deposit Act. ), appropriate penalties. NC Gen. Stat. 14-100 makes it a crime to obtain any rental unit under false pretenses.

Things to Remember
KITCHEN – EQUIPMENT: Kitchens are thoroughly equipped.

LINENS: Sheets, towels and pillow-cases) are not provided. Cool Season rentals might want to bring extra blankets/quilts, as these cottages are not necessarily equipped with heavier bed covers for cold weather. Linens can also be rented from Ocean Atlantic Rentals (252) 441-7823 or (800) 635-9559. Ocean Atlantic www.oar-nc.com also rents all types of useful equipment like cribs, playpens, electronics and every conceivable type of “beach” gear (umbrellas……etc) Paper products, toilet items, detergents, trash bags, and condiments are also not provided.

REMEMBER: Bring or rent linens, Other items not supplied include paper products (toilet paper, paper towels, etc.), laundry soaps and dishwasher detergent, personal toiletries (shampoo etc.) and Condiments (like sugar, salt & pepper, etc.) We recommend you purchase these after arrival.

What to do When You Arrive
CHECK-IN: Pre-Paid groups check-in directly at the cottage after 3:00 PM. Please do not leave a vehicle, trailer or other items or in any way occupy the premises before 3:00 PM without express written permission.

On rare occasions, we need extra time for maintenance and / or cleaning which can result in a delayed check-in (sometimes as late as 5:00 pm). We appreciate your understanding in advance.
CHECK-OUT: BEFORE 10:00 AM on your scheduled check-out date.

GROUP SIZE: May not exceed the occupancy limits as described in the lease agreement.

SMOKING: Smoking is not permitted inside any of our properties.

During Your Visit
ERRORS, OMISSIONS & TYPOGRAPHICAL MISTAKES: While every effort has been made by Cola Vaughan Realty, errors and changes in prices and descriptions may occur in our listings. We can not be responsible for posting errors or changes made by owners after their information is posted.

EQUIPMENT PROBLEMS: We try hard to insure that the equipment in our rental cottages is in good working order. When items fail, we encourage our owners to arrange repairs or replacements as soon as possible. Please let us know immediately when you encounter a problem. We cannot guarantee against equipment failure, utility interruptions, maintenance problems, inclement weather or early departure. Unnecessary service calls can result in a charge for the guest.

EVACUATION: Per the terms of your lease agreement, evacuation orders from Dare County Emergency Management or any other appropriate group must be complied with promptly.

MESSAGES: We cannot accept or deliver messages. We will gladly assist in making communication arrangements in advance of your vacation.

LOCK-OUTS: There will be a $50.00 charge to re-open cottages during business hours. For after hours lock-outs, call a locksmith. We strongly recommend that you keep a key in the lock-box on the premises.

Check-Out Procedures
We cannot provide clean, comfortable cottages for your enjoyment without a certain level of tenant cooperation. Please make every effort to keep your cottage clean. Please report any damages or maintenance issues as soon as they are discovered.

· You must vacate the premises by 10:00 am. Late Check-Outs will be charged Security Deposit Deductions!

· Vacuum and/or sweep floors.

· Keep your pets off the furniture & beds and out of un-occupied bedrooms. Pet hair on furniture and beds is the #2 reason for Security Deposit Deductions. You might consider bringing an old sheet or spread to cover the furniture/sofas if your pet likes to share that space with you.

· Please empty refrigerators and cabinets of all spoilable or used items.

· Empty all trashcans and roll trash carts to the street. Extra trash beyond the capacity of the cart must be disposed of by the renter or you will be subject to Security Deposit Deductions.

· Put mattress pads, comforters and all pillows back on beds the way they were found.

· Close and lock all windows and blinds. Not closing & locking windows can result in Security Deposit deductions! It is not necessary to return the keys to our office.

· Re-Set thermostat to 76 degrees in hot summer weather, 55 degrees in cool wintry weather, or off in mild spring or fall weather where freezing or 80+ degree weather is unlikely.

· No Smoking is permitted inside any of our properties.

Thank you in advance for your cooperation.

Pets & Security Deposits
We go out of our way to encourage our cottage owners to allow you to vacation on the Outer Banks with your pets. Please help us continue our efforts to offer clean, comfortable pet friendly cottages, by carefully observing the following practices.

Do not leave your pet unattended. Your pet will be in an unfamiliar situation and may behave differently. We strongly recommend pet crates for situations when pets are alone. Pets left tied outside on decks etc. tend to howl and chew & are evidently extremely nervous. If you must leave your pet un-attended; a confined, darkened location like a utility room seems to be more comforting. Don’t try the bathroom! The chewing/scratching behavior of nervous, un-attended pets can be very expensive to repair.

Keep your pets off the furniture & beds and out of un-occupied bedrooms. Keep those bedroom doors closed.
You might consider bringing an old sheet or spread to cover the furniture/sofas if your pet likes to share that space with you.

Practical Advice
We recommend your pets be treated with a systemic pest medication. Because of the many parks, wildlife refuges and other natural areas on the Outer Banks wildlife like deer and  rabbits are plentiful which means we have a robust population of ticks, fleas and chiggers out there “in the bush”. Be prepared!
Our warm climate and sandy terrain seems to keep ticks, fleas and chiggers alive year ‘round. Again be prepared!

Click here to download and print the Lease Agreement

Contact

Cola Vaughan Realty
PO Box 1375 • Nags Head, NC 27959
Phone: 252.573.2811
Email Inquiries To: vacations@obxcola.com